Rezero Consulting works with automotive businesses on their software and operations. Along the way, we kept running into the same problem: customer support was spread across shared mailboxes, spreadsheets, and sticky notes. Messages got missed, complaints slipped through without a clear root cause, and nobody had a simple way to see who was handling what.
The tools on the market were either built for huge support teams with huge budgets, or too basic to handle real complaint and case tracking. So we built Emson: a shared inbox and case management system that's genuinely affordable for small and mid-sized teams, without cutting corners on the features that actually matter — SLA tracking, root-cause logging, cost and compensation tracking, and AI tools that help your team respond faster.
Emson's free tier exists because we believe a small team shouldn't have to pay enterprise prices just to keep track of their customer conversations.
Team members get Admin, Approver, Agent, or Member roles, so only the right people can approve compensation or change sensitive settings.
When a customer or external collaborator needs to view a case without a full account, they get an encrypted, single-purpose link — not a shared login.
Emson is developed and supported by Rezero Consulting Ltd, based in the UK. We're a small team, so when you get in touch with Emson support, you're talking to the people who actually build the product.
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