Create incidents from received emails

Transform incoming emails into actionable incidents effortlessly. With Emson, every customer query becomes a tracked incident, ensuring no request slips through the cracks.

Customize incident fields to match your business needs, including categories like severity, department, and response priority. Stay organized and focus on resolving issues faster.

Assign actions and costs to incidents

Gain better control over your incident resolution process by assigning tasks and tracking costs at every step. With Emson, you can:

• Distribute tasks efficiently across your team.
• Track time and financial resources allocated to each incident.
• Identify cost-saving opportunities through detailed reports.

Streamline workflows and enhance accountability to ensure faster, more effective incident resolution.

Group your threads by 'Company'

Keep all related communication organized by grouping threads under a single company. This feature helps you:

• Track and report on customer specific SLAs.
• Automatically group customers by email address.
• Maintain a clear view of all conversations with a specific company.
• Improve response consistency and transparency.

Emson simplifies managing complex interactions, ensuring every stakeholder has access to relevant information.

Track performance against SLAs

Ensure your team meets service level agreements (SLAs) consistently. Emson's performance tracking tools allow you to:

• Set SLA targets for response and resolution times.
• Monitor team performance in real-time with dashboards.
• Identify bottlenecks and improve service delivery.

Exceed customer expectations by delivering timely and efficient support while staying accountable to your commitments.