The average email response time for automotive companies is 12 hours.
Reduce this to minutes with tools and visibility to collaborate on incoming messages.
We also provide tools to enhance your customers' experience:
Set up automatic responses to respond instantly, letting your customers know that their message has been received.
Our AI Draft feature uses the latest OpenAI to understand the email thread and construct a response.
Live-view allows you to see when your colleagues are drafting a response, enabling real-time collaboration and preventing duplicate replies to the same query.
Dealing with complaints takes time and effort. Emson provides tools to log and track complaints, assign actions and costs, and analyse what causes complaints.
Our fully customisable case module allows you to configure your own:
Emson allows you to invite anyone, including colleagues, lawyers, or contractors, to view a complaint or respond to an action. This flexibility ensures that the right people are involved in resolving issues efficiently.
By inviting external parties, you can leverage their expertise without needing to pay per user. This not only saves costs but also streamlines the resolution process by involving the necessary stakeholders directly.
With Emson, you can ensure that every complaint is handled by the most appropriate person, improving the quality and speed of your responses. This collaborative approach enhances customer satisfaction and optimizes your operational efficiency.
Get to the heart of your customer issues with Emson. By analyzing complaint data, you can spot patterns and recurring problems, enabling you to make informed decisions that boost customer satisfaction.
Emson's powerful tracking and categorization tools provide actionable insights, helping you implement changes that enhance service quality. Address root causes, reduce complaint frequency, and elevate the customer experience.
"In our first month using Emson we uncovered issues with our accounting process that was causing 45% of our customer complaints"
Assigning costs to complaints is essential for understanding the financial impact of customer issues. Emson provides tools to track costs against complaints, enabling you to monitor how much money is spent on resolving customer problems.
We believe that SaaS products should be affordable for all businesses, no matter their size. Emson offers a comprehensive suite of tools designed to streamline your operations and enhance customer satisfaction without breaking the bank.
Our shared inbox is FREE for up to 2 users, allowing you to experience the benefits of Emson without any initial investment. Get started today and see how Emson can transform your business!
Start now with 2 FREE users