Ticketing System
Emson's ticketing system allows you to efficiently manage all customer enquiries, issues, and requests. Each customer interaction is tracked as a ticket, making it easy to assign, prioritise, and resolve cases without anything slipping through the cracks.
- Centralised tracking: Every customer issue or request is logged as a ticket for full visibility.
- Prioritisation: Assign priority levels to tickets so urgent matters are handled first.
- Assignment: Allocate tickets to the right team member or department for fast resolution.
- Status updates: Track progress with clear ticket statuses (e.g. new, in progress, resolved, closed).
- History & audit trail: Every action and communication is recorded for accountability and transparency.
- Customer notifications: Keep customers informed with automatic updates as their ticket progresses.
- Reporting: Analyse ticket volumes, response times, and resolution rates to improve your service.
Emson's ticketing system is designed to help your team deliver fast, organised, and high-quality support, no matter how many requests you receive.
