Shared Inbox
A shared inbox is a centralised location where your entire team can view, manage, and respond to customer messages, emails, and enquiries. With Emson's shared inbox, you never lose track of a conversation, and everyone stays in the loop.
- Unified communication: All customer messages from multiple channels are collected in one place.
- Team collaboration: Assign, comment, and work together on customer cases without switching tools.
- Transparency: Everyone can see the status of each conversation, reducing duplication and missed responses.
- Efficiency: Quickly respond to customers and keep your team organised with clear ownership and internal notes.
- Security: Control who can access and respond to messages with robust permissions.
- Customer Satisfaction: Ensures timely and consistent responses, enhancing the overall customer experience.
Emson supports having multiple shared inboxes which can be used for different purposes. You could have an inbox for general customer contact and another for help requests from within an online application. Alternatively you could have an inbox for sales leads or sales enquiries.
Example inboxes:
- General customer contact
- Support requests from an online application
- Sales leads and enquiries
- Feedback and suggestions
- Internal team communications
- Marketing campaign responses
- Event registrations and inquiries
- Product feedback and feature requests
- Customer satisfaction surveys
- Technical support requests
- Billing and account inquiries
- Partnership and collaboration requests
- Press and media inquiries
For more on shared inboxes see this article.
