Response and Resolution Targets
Emson lets you define clear targets for how quickly your team should respond to and resolve customer enquiries. Track performance against these goals to ensure your customers always receive timely support.
- Customisable SLAs: Set response and resolution time targets for each shared inbox and priority.
- Real-time tracking: Monitor progress and get alerts when targets are at risk of being missed.
- Performance reporting: Analyse how your team is performing against targets over time.
- Accountability: Ensure everyone knows what’s expected and can see their own metrics.
- Customer satisfaction: Meet or exceed expectations by responding and resolving issues quickly.
With response and resolution targets, you can deliver a consistent, high-quality experience for every customer.
