Global Search

Instantly find any case, message, or customer with powerful search.

Global Search

Emson's global search makes it easy to find exactly what you need, when you need it. Instantly search across all cases, messages, and customers from a single search bar—saving time and improving productivity.

  • Unified search: Search across cases, messages, customers, and more in one place.
  • Instant results: Get fast, relevant results as you type.
  • Full-text search: Find information even inside message bodies and notes.
  • Easy navigation: Jump straight to the case, message, or customer profile from the results.

With global search, your team can work faster and never lose track of important information.

Global Search Feature

Frequently Asked Questions

You can search for cases, messages, customers, and even content within messages and notes.

Yes, results appear instantly as you type, so you can find what you need without delay.

Absolutely! Full-text search lets you find keywords and information inside messages and notes.