Custom Fields
Every business is unique, and so is the information you need to collect. Emson's custom fields let you tailor your customer support system to fit your exact requirements—no more workarounds or missing data.
- Flexible data capture: Add text, numbers, dates, dropdowns, checkboxes, and more to any case or thread.
- Easy configuration: Create and manage custom fields without any coding or IT help.
- Relevant information: Ensure your team always has the right context and details for every case.
- Consistent records: Standardise data entry and reporting across your organisation.
- Powerful filtering: Search, filter, and report on cases using your custom fields.
- Visibility controls: Choose which fields are required, optional, or visible on customer forms.
Custom fields are defined for each shared inbox so you can have different fields for each customer form.
With Emson's custom fields, you can adapt the platform to your processes, not the other way around.
