Complaint Management
Emson's complaint management tools help you handle customer complaints efficiently and transparently. Track every complaint from initial report to resolution, record costs, and analyse root causes to drive continuous improvement.
- Centralised complaint tracking: Log and manage all complaints in one place.
- Cost recording: Track costs associated with resolving each complaint.
- Cost approval with auto approval limits: Streamline approvals with configurable limits for faster resolution.
- Risk scoring: Assess and prioritise complaints based on risk levels.
- Root cause analysis: Identify and analyse the underlying causes of complaints to prevent recurrence.
- Compliance reporting: Generate reports for regulatory compliance and internal review.
With Emson, you can ensure every complaint is handled professionally and nothing falls through the cracks.
