Collaboration Features
Emson's collaboration tools empower your team to work together efficiently on every thread or enquiry. Share information, assign tasks, and keep everyone in the loop—no matter where they are.
- Internal notes: Add private notes to threads so your team can share insights and updates without the customer seeing them.
- Assignments: Assign threads or tasks to specific team members or groups for clear ownership and accountability.
- Activity timeline: See a full history of actions, comments, and updates for every thread.
- Notifications: Team members receive alerts when they are assigned a thread, so nothing gets missed.
- Shared visibility: Everyone can see the status and progress of threads, reducing duplication and confusion.
- Collaboration across teams: Easily involve other departments or external partners when needed.
Emson's collaboration features help your team resolve threads faster, improve communication, and deliver a seamless customer experience.
