Auto Responses
Emson's auto responses ensure your customers always feel heard and informed. Automatically send acknowledgements when a new message is received, notify customers when their case is resolved.
- Immediate acknowledgement: Instantly confirm receipt of new messages so customers know you’re on the case.
- Resolution notifications: Automatically notify customers when their case or ticket is resolved.
- Customisable templates: Personalise auto responses to match your brand and tone.
- Per case type: Set different auto responses for different types of enquiries or cases.
- Consistent communication: Ensure every customer receives timely and accurate updates, even outside business hours.
- Reduced manual work: Free up your team from repetitive messaging so they can focus on more complex tasks.
With Emson's auto responses, you can deliver a responsive, professional experience to every customer, every time.
