AI Summarising
Emson's AI summarising feature automatically reviews all incoming emails and messages for each case and generates a clear, concise summary. This helps your team quickly understand the context and key points of every case, saving time and reducing manual effort.
- Automatic case summaries: AI reads all messages and creates a summary for each case.
- Faster onboarding: New team members can get up to speed quickly by reading the summary instead of the full message history.
- Consistent information: Ensure every case has a standardised, up-to-date description.
- Time-saving: Reduce the need for manual note-taking and summarising by your team.
- Improved handovers: Summaries make it easy to transfer cases between team members.
With AI summarising, your team can focus on resolving cases instead of reading through long message threads.
