Action Requests
Emson's action requests feature helps you keep cases moving by assigning tasks to team members or external contacts. Automated reminders and escalation ensure nothing falls through the cracks.
- Assign actions: Allocate specific tasks to team members or external parties to resolve cases.
- Unactioned chasing: Automatically remind team members about outstanding actions and escalate to managers if not completed on time.
- External action requests: Request actions from people outside your organisation and track their completion.
- Status tracking: Monitor the progress of all action requests in one place.
- Accountability: Ensure everyone knows their responsibilities and deadlines.
With action requests, you can streamline collaboration and ensure every step towards resolution is tracked and completed.
