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Effective complaint management, strategies and tips

Effective complaint management is essential for maintaining trust, loyalty, and a positive reputation in any organisation.

Getting started with Emson as a contact form

How to start using Emson as a contact form on your website.

How can complaint management systems help prevent future complaints

Eliminating root causes of recurring issues prevents future complaints. Read on for more information.

What is a complaint management system?

A complaint management system is a structured solution designed to receive, track, investigate, and resolve customer complaints efficiently. It also provides insights to improve business processes and customer satisfaction.

What is a shared inbox system?

What is a shared inbox system anyway?