Manage all customer communications in one place. Emson's shared inbox allows your team to collaborate on customer interactions, ensuring no message is missed.
Use support-focused AI to draft context-aware responses, fix grammar, and improve clarity. Emson's AI tools help your team respond faster and more effectively.
Seamlessly integrate Emson's capabilities into your existing workflows with custom widgets tailored to your needs.
Track and manage customer issues with custom cases. Be it complaints, leads, or enquiries, Emson allows you to log, escalate, and resolve customer interactions efficiently.
Gain insights into team performance and customer satisfaction with comprehensive reporting tools.
| Included | Alternative | |
| Shared Inbox | Ticketing tool (Zendesk) | |
| AI Responses | Copy & Paste (ChatGPT) | |
| Escalate & Assign Actions | Project Management Tracker (Jira) | |
| Embedded Website Form | Google Form | |
| Assign and Track Costs | Accounting package (SAGE) | |
| Full operational visibility | Manually gather data (Excel) |
Emson is a CRM, shared inbox, project management system, actions and cost tracker all in one. We provide a full operational view of your customer interactions and the actions taken to resolve them.
See why we're proud of emsonEmson provides a shared inbox that allows your team to see all incoming messages and who is handling them. This ensures that no message is left unanswered and that your team is working efficiently.
We also provide tools to enhance your customers' experience:
Incoming messages from your customers are just the start of the journey. Emson allows you to log these messages, track the actions taken, and escalate them to the right team members. This ensures that your customers' issues are resolved quickly and efficiently.
Our fully configurable 'case' module can be used to log:
We believe that SaaS products should be affordable for all businesses, no matter their size. Emson offers a comprehensive suite of tools designed to streamline your operations and enhance customer satisfaction without breaking the bank.
Our shared inbox is FREE for up to 2 users, allowing you to experience the benefits of Emson without any initial investment. Get started today and see how Emson can transform your business!
Start now with 2 FREE users
