Take your
shared inbox
to the next level

Emson is a CRM, shared inbox, project management system, actions and cost tracker all in one.
See How It Works Get Started for FREE
Emson CRM

Included Alternative
Shared Inbox Ticketing tool (Zendesk)
AI Responses Copy & Paste (ChatGPT)
Escalate & Assign Actions Project Management Tracker (Jira)
Embedded Website Form Google Form
Assign and Track Costs Accounting package (SAGE)
Full operational visibility Manually gather data (Excel)

Why choose emson?

Emson is a CRM, shared inbox, project management system, actions and cost tracker all in one. We provide a full operational view of your customer interactions and the actions taken to resolve them.

See why we're proud of emson

What we're proud of...

Visibility over conversations and who's handling them.

Emson provides a shared inbox that allows your team to see all incoming messages and who is handling them. This ensures that no message is left unanswered and that your team is working efficiently.


We also provide tools to enhance your customers' experience:

  • Automatic responses
  • Embedded contact forms
  • Response and resolution reporting against configurable SLAs
  • AI drafting and fixing for responses
Emson CRM
Emson CRM

Take a step further:
Log it. Track it. Action it.

Incoming messages from your customers are just the start of the journey. Emson allows you to log these messages, track the actions taken, and escalate them to the right team members. This ensures that your customers' issues are resolved quickly and efficiently.


Our fully configurable 'case' module can be used to log:

  • Complaints
  • Incidents
  • Claims
  • Tasks
  • Bookings
  • Jobs
  • Insights
  • Feedback
  • Customer Enquiries
  • Support Requests
  • Sales Leads
  • Service Requests

More reasons to choose emson

A smarter, more affordable alternative to Zendesk

We believe that SaaS products should be affordable for all businesses, no matter their size. Emson offers a comprehensive suite of tools designed to streamline your operations and enhance customer satisfaction without breaking the bank.


Our shared inbox is FREE for up to 2 users, allowing you to experience the benefits of Emson without any initial investment. Get started today and see how Emson can transform your business!

Start now with 2 FREE users
Emson CRM